please kindly confirm our T&C below with the approved artwork we will proceed to production

About final production quantity

due to production hiccups may happen sometime, the quantity will vary +/-50%, but we usually can produce exact quantity orders.

if there is underproduction, we can produce again or offer credit but need a longer extra lead time.

if over-production, we can offer a 5-10% discount if you take them

  • About colour discrepancy of digital print

as digital print, we use the most advanced digital press, model # HP Indigo 20000 to print, they can mostly reflect the colours as per the original file, however, due to printing on various materials, such as paper, glossy or matt transparent material, the final colour presentation will vary a lot (up to 5-30%).

digital colour can’t be a colour printing reference or a printing guide as what we see on screens to reject production, in fact, the same colour with extra CMYK data can look very different on different monitors, phones or tablets screens, with or without eye protection mode on.

our full T&C can be found here for your kind reference.



final PDF proof

Matt or Glossy surface finishing

is correct as we will not be responsible for the size we make according to your confirmed size but not fit to pack your product content.

Window open is marked as per requested

Reflective / silver / gold / etc.. area is marked as per requested

is correct as we will not be responsible for the material we make is wrong according to the invoice shown

Normal it is from 5mm – 10mm

Normal it is 25mm from bag top

Normal zipper top is 30mm from bag top

for better presentation and avoid shape corners cutting hands

we will print as per the proof and not responsible for any miss print after confirmation

please check the barcode scan-able



Color will be printed according to the CMYK data directly exported from the artwork supplied by customer

Due to the color presentation will be different on different printing substance (White Kraft paper, Brown Kraft paper, clear film and different laminated materials with foil, paper or clear film, Achieve Pack / will not be responsible for any economic loss due to color variation.

Customer shall be responsible for requesting actual print proof if needed to ensure the printing color are satisfied before mass production.

We have color management standard, please find the link here.

In order to perform color matching, customer shall be responsible to supply:

1. PMS number to match solid color and/or

2. Physical color sample to match images color

if not having the PMS, we can print the color drawdown on actual substance for confirmation.

If not having image matching sample, we can print an Iris proof (high res print on glossy paper) for confirmation.

Bag Size Making Variation

Bag dimension (Width, Length, gusset, zipper position) has +/- 5mm

Final Production Quantity Variation

Final production quantity variation may have varied +/- 30~50%. Due to small quantity production under 10,000pcs, any production hiccups (e.g. material jamming) when bag making will waste the printed material, therefore the final production quantity will be less than order quantity sometime.

Normally we can control as per the order quantity but some time the bag making machine is not running smooth may have the wastage more than expected to cause production quantity will be less than order quantity (under-run)

Or we may have overrun too if production goes well than expected, you can choose to take the overrun we will give discount if you take them. Or You can choose not to take them as well we will dispose them.

If under-run, the credit will be issued for future order deduction.

Tolerance of Production Quantity:

+ / – 10% of Quantity Ordered above 10,000pcs / SKU / Size

+ / – 30% of Quantity Ordered above 5,000pcs / SKU / Size

+ / – 50% of Quantity Ordered below 5,000pcs / SKU / Size


Return and Refund

100% refund within 14 days after the goods received without question asked

No refund if it is no quality defects that affect the use. If it is quality defects it depends on condition and will be resolved by Due diligence. Normally we will supply more as replacement in next order.

About Heat Sealing to close

About quality problem

Matt surface OPP Digital Print Pouch Example

Glossy surface PET Digital Print Pouch Example

  • the heat sealing temperature on the zipper area in order to seal the zipper to the bag and heat is applied along the bag edge in order to perform the seal to form the bag.
  • this is normal as the matt print is OPP plastic has lower heat resistance without shrinkage (130c) than the glossy print which is PET (180c) plastic therefore wrinkle is occurred as the matt opp shrinks a bit when it get high heat to seal.
  • it doesn’t affect the use and hasn’t got any performance issue when packing.
  • therefore if this matters, suggest using glossy surface in next order can be improved and having less wrinkles but can’t be totally avoid as these are flexible pacakging pouch not rigid pacakging.

About Lead time

Digital Print is 15 Days*

Plate Print is 30 Days*

It is standard lead time from print ready file confirmation by customer and payment are received.

for compostable or other special material the production lead time also depends on raw material availability and may delay due to lack of raw material supplied or back order.

FedEx is 7-15 days*

Air Freight is 10-20 days*

Sea Freight is 30-50 days*

It is estimated and varied from destination and out of control by us due to port congestion, COVID-19 or shipping company changes of routing.